Provision of COVID-19 Vaccine Certification Call Centre Services
Department of Health and Social Care : Department of Health and Social Care · Awarded contract
AwardedProvision of COVID-19 Vaccine Certification Call Centre Services
Awarded 16 May 2021
Awarded16 May 2021
Value£25,000,000.00
RegionLondon
CategoryHealth & Medical
Ended 4y 10mo ago8mo term
Awarded 16 May 2021Expired 17 Jan 2022
About
Department of Health and Social Care awarded a contract to Hinduja Global Solutions UK Limited for call centre services supporting COVID-19 vaccine certification, valued at AUD 25,000,000, for an eight-month period with an option to extend for six months.
Similar open tenders12
TenderCloses
Supply of COVID-19 Vaccines via Dynamic Purchasing System (UKHSA) 2024–2028Health & Medical
24 Sep 2028
Cumberland Council Framework for Community Pharmacy Public Health Services (EHC, Stop Smoking, Staff Flu Vaccinations)Health & Medical
31 Mar 2027
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
NHS England: HIV Anti‑Stigma and Opt‑Out Blood‑Borne Virus Testing Training for 61 TrustsHealth & Medical
11 Nov 2026
Health Access Worker Service for Rough Sleepers – City of London (12-Month Contract, £63,700)Health & Medical
27 Nov 2026
Independent Health Complaints Advocacy Service (IHCAS) – 3-Year Council Contract from 1 April 2027Health & Medical
23 Nov 2026
Managed Telephone Call Conferencing Service for HSE Virtual Town Hall EventsTelecommunications
03 Nov 2026
Dementia Support Service – NHS Birmingham and Solihull ICB (3‑Year Contract from 1 April 2027, £834,000 p.a.)Health & Medical
06 Nov 2026
COVID-19 Vaccine Supply via Dynamic Purchasing SystemHealth & Medical
24 Sep 2028
NHS England GMTS Virtual Assessment Centre Services for September Intakes 2027–2029Education & Training
10 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
Other similar contracts12
Contract and supplierAwarded value
Provision of COVID-19 Vaccine Certification Call Centre ServicesHealth & MedicalTELEPERFORMANCE LIMITED
$25,000,000
COVID-19 Vaccination Helpline Call Handling Services for NHS EnglandHealth & MedicalHINDUJA GLOBAL SOLUTIONS UK LIMITED
$25,000,000
Award of Single Service Centre Contract to Hinduja Global Solutions UK Limited by UK Health Security AgencyPublic Services & WelfareHINDUJA GLOBAL SOLUTIONS UK LIMITED
$211,876,932.5
COVID-19 Vaccination Helpline Call Handling Services by HGS UK Ltd for NHS EnglandHealth & MedicalHGS UK Ltd
$13,600,000
Set-Up and Support of COVID-19 Testing Call Centre for the Department of Health and Social CareHealth & MedicalBJSS Ltd
$590,767.25
COVID-19 Vaccination Helpline Call Handling Services by Teleperformance for NHS EnglandHealth & MedicalTeleperformance Limited
$53,867,602
Provision of Outsourced Contact Centre Services for GOV.UK One LoginIT & SoftwareHinduja Global Solutions UK Ltd
$17,000,000
Provision of NHS App Contact Centre Services for COVID-19 ResponseHealth & MedicalTeleperformance Ltd
$7,000,000
COVID-19 Vaccination Helpline Call Handling Service by Teleperformance for NHS EnglandHealth & MedicalTeleperformance Ltd
$18,100,000
Provision of Contact Centre Services for The Single Service Centre (HGS Contract)Public Services & WelfareHINDUJA GLOBAL SOLUTIONS UK LIMITED
$211,876,932.5
Serco Awarded DHSC Contact Centre ContractPublic Services & WelfareSERCO LIMITED
$108,026,554.01
Provision of COVID-19 Contact Centre Services by Teleperformance Ltd for NHS DigitalPublic Services & WelfareTeleperformance Ltd
$28,000,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find health and medical tenders in London in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of COVID-19 Vaccine Certification Call Centre Services
Won by HINDUJA GLOBAL SOLUTIONS UK LIMITED · Department of Health and Social Care : Department of Health and Social Care
£25.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new health and medical tenders
Supply of COVID-19 Vaccines via Dynamic Purchasing System (UKHSA) 2024–2028Health & Medical · Closes 24 Sep 2028
Cumberland Council Framework for Community Pharmacy Public Health Services (EHC, Stop Smoking, Staff Flu Vaccinations)Health & Medical · Closes 31 Mar 2027
From your alert: Health & Medical
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow HINDUJA GLOBAL SOLUTIONS UK LIMITED and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins health and medical contracts in London?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get health and medical tenders in London by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
