Provision of Outsourced Contact Centre Services for GOV.UK One Login
Government Digital Service · Awarded contract
AwardedProvision of Outsourced Contact Centre Services for GOV.UK One Login
Awarded 01 Aug 2023
Awarded01 Aug 2023
Value£17,000,000.00
SupplierHinduja Global Solutions UK Ltd
RegionUnited Kingdom
CategoryIT & Software
Ended 3mo ago3y term
Awarded 1 Aug 2023Expired 31 July 2026
About
Government Digital Service awarded a contract to Hinduja Global Solutions UK Ltd for the provision of outsourced contact centre services to support users of GOV.UK One Login.
The contract, valued at AUD 17,000,000, involves developing a contact centre solution to provide joined-up, real-time user support for users encountering issues with the service.
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Provision of Outsourced Contact Centre Services for GOV.UK One Login
Won by Hinduja Global Solutions UK Ltd · Government Digital Service
£17.0Mawarded
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Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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