LEGAL AID AGENCY · Awarded contract
Awarded

Legal Aid Agency Contact Centre Services Contract Awarded to Hinduja Global Solutions UK Limited

Awarded 21 Mar 2019

View live tenders
Awarded21 Mar 2019
Value£13,180,000.00
SupplierHinduja Global Solutions UK Limited
AgencyLEGAL AID AGENCY
RegionUnited Kingdom
CategoryConsultancy & Legal
Ended 4y ago3y 8mo term
Awarded 21 Mar 2019Expired 31 Oct 2022

About

The Legal Aid Agency awarded a contract to Hinduja Global Solutions UK Limited for contact centre services under Lot 2 of the Crown Commercial Services Framework for Contact Centre Services (ref RM3815).

The services comprise the Defence Solicitor Call Centre (DSCC), which manages the logging, identification, and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales, and the Civil Legal Advice Operator Service (CLAOS), which assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible, referring eligible clients to specialist advice and directing others to alternative sources of help.

The contract value is £13,180,000, and the Call Off Contract Period will end on 31 October 2022, subject to early termination rights and the LAA's right to extend for up to a further two years.

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