Award of Legal Aid Agency Defence Solicitor Contact Centre and Civil Legal Advice Operator Service Contract to Hinduja Global Solutions
Ministry of Justice · Awarded contract
AwardedAward of Legal Aid Agency Defence Solicitor Contact Centre and Civil Legal Advice Operator Service Contract to Hinduja Global Solutions
Awarded 01 Nov 2024
Awarded01 Nov 2024
Value£18,305,000.00
SupplierHinduja Global Solutions (HGS)
AgencyMinistry of Justice
RegionUnited Kingdom
CategoryConsultancy & Legal
Expires in 12mo2y 12mo term, 67% elapsed
Awarded 1 Nov 2024Expires 30 Oct 2027
About
The Ministry of Justice awarded a contract to Hinduja Global Solutions (HGS) for the Legal Aid Agency (LAA) Defence Solicitor Contact Centre and Civil Legal Advice Operator Service.
The contract, valued at £18,305,000, covers the operation of the contact centre and civil legal advice services.
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Award of Legal Aid Agency Defence Solicitor Contact Centre and Civil Legal Advice Operator Service Contract to Hinduja Global Solutions
Won by Hinduja Global Solutions (HGS) · Ministry of Justice
£18.3Mawarded
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Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
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Est. value£1.2M – £1.8M
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