Provision of Contact Centre Services for The Single Service Centre (HGS Contract)
Crown Commercial Service · Awarded contract
AwardedProvision of Contact Centre Services for The Single Service Centre (HGS Contract)
Awarded 18 Jan 2022
Awarded18 Jan 2022
Value£211,876,932.50
AgencyCrown Commercial Service
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 2y 10mo ago2y term
Awarded 18 Jan 2022Expired 18 Jan 2024
About
Crown Commercial Service awarded a contract to Hinduja Global Solutions UK Limited for the provision of contact centre services for the Single Service Centre, utilising a new framework.
This is one of two contracts for these services, with a contract value of AUD 211,876,932.5.
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Other similar contracts12
Contract and supplierAwarded value
Award of Single Service Centre Contract to Hinduja Global Solutions UK Limited by UK Health Security AgencyPublic Services & WelfareHINDUJA GLOBAL SOLUTIONS UK LIMITED
$211,876,932.5
Provision of Outsourced Contact Centre Services for GOV.UK One LoginIT & SoftwareHinduja Global Solutions UK Ltd
$17,000,000
Provision of Contact Centre Services for The Single Service Centre (SERCO Contract)Public Services & WelfareSerco
$211,876,932.5
Provision of Contact Centre Services for the Department for International TradePublic Services & WelfareHGS UK Ltd.
$8,000,000
Award of Legal Aid Agency Defence Solicitor Contact Centre and Civil Legal Advice Operator Service Contract to Hinduja Global SolutionsConsultancy & LegalHinduja Global Solutions (HGS)
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Provision of Contact Centre Services for the Home OfficePublic Services & WelfareSerco Limited
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Award of Contact Centres and Business Services Framework by Crown Commercial ServicePublic Services & WelfareNCO EUROPE LIMITED,go-centric ltd,TELEPERFORMANCE LIMITED,VENTRICA LTD,HINDUJA GLOBAL SOLUTIONS UK LIMITED,ARVATO LIMITED,Sitel UK Limited,SHARED SERVICES CONNECTED LTD,TTEC (UK) SOLUTIONS LIMITED,Capita Business Services Ltd,SERCO LIMITED,G4S FACILITIES MANAGEMENT (UK) LIMITED,CHARLES NOVACROFT DIRECT LIMITED,THE CONTACT COMPANY LTD,ResQ Limited,ACCENTURE (UK) LIMITED,LIBERATA UK LIMITED,NHS SHARED BUSINESS SERVICES LIMITED
$3,500,000,000
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Legal Aid Agency Contact Centre Services Contract Awarded to Hinduja Global Solutions UK LimitedConsultancy & LegalHinduja Global Solutions UK Limited
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Award of Pan-Government Framework Agreement for Contact Centre ServicesConsultancy & LegalPlease find list of successful awarded suppliers under Attachmen
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Provision of Outsourced Contact Centre Services to Companies HousePublic Services & WelfareSerco Limited
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Award of Contact Centre Services for DBS to HGS UKPublic Services & WelfareHGS UK
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Provision of Contact Centre Services for The Single Service Centre (HGS Contract)
Won by HINDUJA GLOBAL SOLUTIONS UK LIMITED · Crown Commercial Service
£211.9Mawarded
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HSCN Data Access and Connectivity Services DPS – Crown Commercial ServiceTelecommunications · Closes 22 May 2028
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