Provision of Contact Centre Services for the Home Office
Crown Commercial Service · Awarded contract
AwardedProvision of Contact Centre Services for the Home Office
Awarded 04 Jan 2023
Awarded04 Jan 2023
Value£40,000,000.00
SupplierSerco Limited
AgencyCrown Commercial Service
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 1y 7mo ago2y 3mo term
Awarded 4 Jan 2023Expired 2 Apr 2025
About
Crown Commercial Service awarded a contract to Serco Limited for the provision of a range of contact centre services to support Home Office customers.
This second contact centre contract is intended to support capacity planning during peak demand periods for HMPO and other Home Office departments.
The contract value is AUD 40,000,000.
Similar open tenders12
TenderCloses
Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development
24 Feb 2029
Marketing, Communications, Creative and Events Services for UK Public Sector — Communications Marketplace DPSConsultancy & Legal
23 Feb 2029
Cyber Security Services 3 – Government and Public Sector Purchasing System Extended to 13/02/2029IT & Software
11 Feb 2029
Offender Engagement, Support and Oversight Service for High-Risk Offenders in Supported Exempt Accommodation – DerbyshirePublic Services & Welfare
13 Nov 2026
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Insurance Services 3 — 96-Month Dynamic Purchasing System (Crown Commercial Service)Finance & Insurance
07 Feb 2028
Facilities Management and Workplace Services DPS for UK Public Sector (Crown Commercial Service)Infrastructure
23 Feb 2029
Research and Behavioural Insights DPS for UK Central Government and Public SectorConsultancy & Legal
23 Feb 2029
Pan-Government Fund Administration and Disbursement Services DPS – Crown Commercial ServiceFinance & Insurance
27 Nov 2030
Construction Professional Services – Dynamic Purchasing System (Crown Commercial Service)Construction
24 Feb 2029
Crown Commercial Service DPS for Learning and Training Services to UK Public Sector – ends 27/10/2028Education & Training
27 Oct 2028
Other similar contracts12
Contract and supplierAwarded value
Provision of Contact Centre Services for The Single Service Centre (SERCO Contract)Public Services & WelfareSerco
$211,876,932.5
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Provision of Outsourced Contact Centre Services to Companies HousePublic Services & WelfareSerco Limited
$9,544,470.42
Provision of Contact Centre Services to Companies HouseIT & SoftwareSERCO LIMITED
$6,900,000
Provision of Contact Centre Services to the Home OfficeTelecommunicationsBRITISH TELECOMMUNICATIONS LTD
$4,900,000
Contact Centre Capacity for EU Exit Support to the Cabinet OfficePublic Services & WelfareSERCO LIMITED
$130,048.49
Provision of Right to Buy Contact Centre ServicePublic Services & WelfareSerco Ltd
$1,033,682.94
Provision of Communications Contact Centre Services to Public Health EnglandHealth & MedicalSerco
$5,000,000
Serco Awarded PHE Communications Contact Centre Services ContractPublic Services & WelfareSerco
$5,000,000
Serco Awarded DHSC Contact Centre ContractPublic Services & WelfareSERCO LIMITED
$108,026,554.01
Variation to EU Exit Contact Centre Capacity Contract with Serco LimitedPublic Services & WelfareSERCO LIMITED
$25,905
Provision of Contact Centre Services for The Single Service Centre (HGS Contract)Public Services & WelfareHINDUJA GLOBAL SOLUTIONS UK LIMITED
$211,876,932.5
Suppliers similar to Serco Limited8
SupplierContracts
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find public services and welfare tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Contact Centre Services for the Home Office
Won by Serco Limited · Crown Commercial Service
£40.0Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new public services and welfare tenders
Research and Insights Services for UK Central Government and Public Sector – DPSResearch & Development · Closes 24 Feb 2029
Marketing, Communications, Creative and Events Services for UK Public Sector — Communications Marketplace DPSConsultancy & Legal · Closes 23 Feb 2029
From your alert: Public Services & Welfare
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Serco Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Which suppliers do similar work to Serco Limited?
Similar suppliers, by contracts won
1Serco Citizin Services Pty Ltd0 contracts
2Serco Australia Pty Ltd0 contracts
3G4S Custodial Services Pty Ltd0 contracts
Ask about tenders, suppliers or public bodies
Get started
Get public services and welfare tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
