Provision of Contact Centre Services for The Single Service Centre (SERCO Contract)
Crown Commercial Service · Awarded contract
AwardedProvision of Contact Centre Services for The Single Service Centre (SERCO Contract)
Awarded 16 Feb 2022
Awarded16 Feb 2022
Value£211,876,932.50
SupplierSerco
AgencyCrown Commercial Service
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 2y 9mo ago2y term
Awarded 16 Feb 2022Expired 16 Feb 2024
About
Crown Commercial Service awarded a contract to Serco for the provision of contact centre services for The Single Service Centre, utilising a new framework.
This is one of two contracts awarded for these services, with a total contract value of AUD 211,876,932.5.
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Other similar contracts12
Contract and supplierAwarded value
Award of Contact Centre Services to Serco Limited by Companies HousePublic Services & WelfareSerco Limited
$23,831,000
Provision of Contact Centre Services for the Home OfficePublic Services & WelfareSerco Limited
$40,000,000
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Provision of Right to Buy Contact Centre ServicePublic Services & WelfareSerco Ltd
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Provision of Contact Centre Services for The Single Service Centre (HGS Contract)Public Services & WelfareHINDUJA GLOBAL SOLUTIONS UK LIMITED
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Award of Pan-Government Framework Agreement for Contact Centre ServicesConsultancy & LegalPlease find list of successful awarded suppliers under Attachmen
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Provision of Contact Centre Services to Companies HouseIT & SoftwareSERCO LIMITED
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Variation to EU Exit Contact Centre Capacity Contract with Serco LimitedPublic Services & WelfareSERCO LIMITED
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Award of Contact Centres and Business Services Framework by Crown Commercial ServicePublic Services & WelfareNCO EUROPE LIMITED,go-centric ltd,TELEPERFORMANCE LIMITED,VENTRICA LTD,HINDUJA GLOBAL SOLUTIONS UK LIMITED,ARVATO LIMITED,Sitel UK Limited,SHARED SERVICES CONNECTED LTD,TTEC (UK) SOLUTIONS LIMITED,Capita Business Services Ltd,SERCO LIMITED,G4S FACILITIES MANAGEMENT (UK) LIMITED,CHARLES NOVACROFT DIRECT LIMITED,THE CONTACT COMPANY LTD,ResQ Limited,ACCENTURE (UK) LIMITED,LIBERATA UK LIMITED,NHS SHARED BUSINESS SERVICES LIMITED
$3,500,000,000
Serco Awarded DHSC Contact Centre ContractPublic Services & WelfareSERCO LIMITED
$108,026,554.01
Serco Awarded PHE Communications Contact Centre Services ContractPublic Services & WelfareSerco
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Award of Contact Centre Services Package B to Serco Ltd by DWPPublic Services & WelfareSerco Ltd
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Suppliers similar to Serco8
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Provision of Contact Centre Services for The Single Service Centre (SERCO Contract)
Won by Serco · Crown Commercial Service
£211.9Mawarded
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Further Competition for Internal Audit and Assurance Services (Lot 1) under RM6310 FrameworkConsultancy & Legal · Closes 3 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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