Award of Contact Centres and Business Services Framework by Crown Commercial Service

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Crown Commercial Service awarded a contract to NCO EUROPE LIMITED, go-centric ltd, TELEPERFORMANCE LIMITED, VENTRICA LTD, HINDUJA GLOBAL SOLUTIONS UK LIMITED, ARVATO LIMITED, Sitel UK Limited, SHARED SERVICES CONNECTED LTD, TTEC (UK) SOLUTIONS LIMITED, and Cap for the provision of outsourced contact centre services, shared services, and operational business process services.

The framework agreement, valued at £3,500,000,000, is intended for use by UK Central Government and wider public sector organisations, including central government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities, and private sector organisations procuring on behalf of these bodies.

The framework comprises two lots: Lot 1 for contact centres servicing citizen and industry engagement with the public sector, and Lot 2 for financial accounting, HR, payroll, and source-to-pay business services.