Tender: Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)

About

Ofcom is seeking a supplier for an end-to-end flexible benefits administration service and cloud-based benefits platform for up to five years from July 2027. The supplier must deliver scheme administration including annual and in‑year enrolment, management of new starters and life events, timely monthly payroll deduction reporting and provider reporting in agreed formats, communications and first-line colleague query management within pre-agreed SLAs, benefit build changes and confirmation communications, and three-yearly pension re-enrolment. The platform must be maintained and provide online benefit selection and information, helpdesk support for registration/access if not SSO, single sign-on capability, modelling of cost effects including tax and NI implications, online Total Reward Statements, technical specification alignment with Ofcom security requirements, and act as a central engagement hub for benefits and wellbeing. Customer services must be responsive and proactive with email/web/telephone support as required and provide access to benefit reporting, detailed MI and analytics.