Tender: Out-of-Hours Emergency Repairs Call Handling Service for Connexus

About

Connexus is seeking a supplier for a high-quality, reliable and customer-focused out-of-hours emergency repairs call handling service to provide timely support to customers outside Connexus' normal working hours, including evenings, weekends, bank holidays and other closure periods. The supplier must have proven experience delivering out-of-hours services within the UK social housing sector and be able to manage calls professionally and sensitively in line with Connexus protocols, accurately assess the nature and urgency of contacts, provide clear advice, record information appropriately, and escalate or dispatch emergency repairs to Connexus' nominated contractors or internal teams.