Set-Up and Support of COVID-19 Testing Call Centre for the Department of Health and Social Care
Department of Health and Social Care · Awarded contract
AwardedSet-Up and Support of COVID-19 Testing Call Centre for the Department of Health and Social Care
Awarded 26 Apr 2020
Ended 6y ago6mo term
Awarded 26 Apr 2020Expired 31 Oct 2020
About
Department of Health and Social Care awarded a contract to BJSS Ltd for the set-up and governance of the COVID-19 testing call centre operation and migration of the service to the Teleperformance call centre of over 2000 agents, enabling it to act as the single point of contact for COVID-19 testing queries.
The contract value was £590,767.25.
Similar open tenders12
TenderCloses
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare
09 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare
10 Feb 2029
NHS England: HIV Anti‑Stigma and Opt‑Out Blood‑Borne Virus Testing Training for 61 TrustsHealth & Medical
11 Nov 2026
Children’s Direct Payment Support Service – Cumberland CouncilPublic Services & Welfare
25 Nov 2026
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare
16 Nov 2026
Implementation Support for Digital Health Systems – Local Health and Care Record DPS FrameworkIT & Software
23 Feb 2029
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare
23 Nov 2026
Establishment of Consultancy Dynamic Purchasing System 2.0 – NHS South, Central & West Commissioning Support UnitConsultancy & Legal
18 Jan 2028
Sight Testing and Spectacle Dispensing for Children and Young People in Special Educational Settings – South West (BNSSG, Gloucestershire, Devon & CIOS)Health & Medical
10 Dec 2026
Supply of COVID-19 Vaccines via Dynamic Purchasing System (UKHSA) 2024–2028Health & Medical
24 Sep 2028
NHS England GMTS Virtual Assessment Centre Services for September Intakes 2027–2029Education & Training
10 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Award of Testing Contact Centre Services to Teleperformance Ltd by DHSCHealth & MedicalTeleperformance Ltd
$4,000,000
Award of Contact Centre Testing Services to Teleperformance Limited by Department of Health and Social Care (T&T)Public Services & WelfareTeleperformance Limited
$258,856,342
Provision of COVID-19 Vaccine Certification Call Centre ServicesHealth & MedicalTELEPERFORMANCE LIMITED
$25,000,000
Strategic Support for Contact Centres in Test and Trace ProgrammeConsultancy & LegalDavies Consulting and Managed Services Ltd
$178,200
Provision of COVID-19 Contact Centre Services by Teleperformance Ltd for NHS DigitalPublic Services & WelfareTeleperformance Ltd
$28,000,000
Provision of COVID-19 Vaccine Certification Call Centre ServicesHealth & MedicalHINDUJA GLOBAL SOLUTIONS UK LIMITED
$25,000,000
Contact Centre Project Management and Technical Support for Department of Health and Social Care (T&T)IT & SoftwareLA International Computer Consultants Limited
$153,254.58
Digital Support for NHS COVID-19 Test & Trace ServiceHealth & MedicalThe Boston Consulting Group UK LLP
$4,996,056
Provision of NHS App Contact Centre Services for COVID-19 ResponseHealth & MedicalTeleperformance Ltd
$7,000,000
Supply and Support of Automated Contact Centre Testing Solution for DWPIT & SoftwareBusiness Systems (UK) Ltd
$2,108,452.8
Provision of Consultancy Support to Expand Covid-19 Testing for the Department of Health and Social CareConsultancy & LegalDeloitte LLP
$32,772,344
Public Health and Clinical Support Officer for Adult Social Care TestingHealth & Medical2020 DELIVERY LIMITED
$61,250
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find health and medical tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Set-Up and Support of COVID-19 Testing Call Centre for the Department of Health and Social Care
Won by BJSS Ltd · Department of Health and Social Care
£591Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new health and medical tenders
Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026
DWP Dynamic Purchasing System for Employment and Health Test & Learn Projects – England, Scotland and Wales (nominal end 23 Feb 2029)Public Services & Welfare · Closes 10 Feb 2029
From your alert: Health & Medical
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow BJSS Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins health and medical contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get health and medical tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
