COVID-19 Vaccination Helpline Call Handling Services by Teleperformance for NHS England
NHS England · Awarded contract
AwardedCOVID-19 Vaccination Helpline Call Handling Services by Teleperformance for NHS England
Awarded 06 Jan 2021
Awarded06 Jan 2021
Value£53,867,602.00
SupplierTeleperformance Limited
AgencyNHS England
RegionUnited Kingdom
CategoryHealth & Medical
Ended 5y 4mo ago6mo term
Awarded 6 Jan 2021Expired 6 July 2021
About
NHS England awarded a contract to Teleperformance Limited for the provision of inbound contact centre services for the COVID-19 Vaccination Helpline (CVH), a telephony-based service facilitating vaccine appointment bookings as an alternative to the National Booking Service.
The agreement included call centre agents, contact centre software licences, CRM software licences, IT support, and related management services for service delivery and reporting.
The contract value was AUD 53,867,602.
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Other similar contracts12
Contract and supplierAwarded value
COVID-19 Vaccination Helpline Call Handling Service by Teleperformance for NHS EnglandHealth & MedicalTeleperformance Ltd
$18,100,000
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COVID-19 Vaccination Helpline Call Handling Services by Teleperformance for NHS England
Won by Teleperformance Limited · NHS England
£53.9Mawarded
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Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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