NHS ENGLAND · Awarded contract

Awarded

COVID-19 Vaccination Helpline Call Handling Services for NHS England

Awarded 21 Mar 2022

View live tenders

Awarded21 Mar 2022

Value£25,000,000.00

SupplierHINDUJA GLOBAL SOLUTIONS UK LIMITED

AgencyNHS ENGLAND

RegionUnited Kingdom

CategoryHealth & Medical

Ended 4y 2mo ago6mo term

Awarded 21 Mar 2022Expired 20 Sept 2022

About

NHS England awarded a contract to Hinduja Global Solutions UK Limited for an inbound call centre service, including telephone platform, call handlers, and CRM system, alongside telephony support services for the delivery of the COVID-19 Vaccination Helpline.

The service provided help and support to members of the public seeking advice and information about COVID-19 vaccination and offered an alternative to the online booking service for vaccination appointments at mass sites for citizens who did not wish, or were unable to use the online National Booking System via the 119 telephone number and telephony routing and solutions supporting the 119 and COVID-19 Response Service (CRS).

The service worked in support of the National Vaccine Data Resolution Service (VDRS) and Covid Pass and Medication Exemptions.

The contract value was AUD 25,000,000.

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2 new health and medical tenders

Conversion Practices Victim Support Service – Development, Setup and Helpline/Website IntegrationPublic Services & Welfare · Closes 9 Nov 2026

Supply of COVID-19 Vaccines via Dynamic Purchasing System (UKHSA) 2024–2028Health & Medical · Closes 24 Sep 2028

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