Out of Hours Call Handling and Homelessness Triage for Redcar & Cleveland Borough Council
Redcar & Cleveland Borough Council · Awarded contract
AwardedOut of Hours Call Handling and Homelessness Triage for Redcar & Cleveland Borough Council
Awarded 01 Apr 2025
Awarded01 Apr 2025
Value£82,000.00
SupplierBeyond Housing Limited
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 1y 5mo3y term, 53% elapsed
Awarded 1 Apr 2025Expires 31 Mar 2028
About
Redcar & Cleveland Borough Council awarded a contract to Beyond Housing Limited for out of hours call handling and homelessness triage services.
Beyond Housing, which manages over 10,000 residential properties in the borough, handles calls to the Council outside normal call centre hours, including evenings, weekends, and bank holidays.
The service involves advising callers, signposting to other services, and escalating urgent issues to the RCBC Duty Officer.
It also includes triaging homeless callers using a set script to provide advice and accommodation.
The contract was awarded under the PCR 2015 regime via an exemption to Standing Orders under Section 10 of the Contract Procedure Rules, with a value of £82,000.
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Out of Hours Call Handling and Homelessness Triage for Redcar & Cleveland Borough Council
Won by Beyond Housing Limited · Redcar & Cleveland Borough Council
£82Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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Key requirementsFrom 12 documents
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