Cheltenham Borough Council · Awarded contract
Awarded

Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council

Awarded 01 Apr 2023

View live tenders
Awarded01 Apr 2023
Value£80,832.00
SupplierSPS Doorguard Limited
AgencyCheltenham Borough Council
RegionSouth West
CategoryPublic Services & Welfare
Ended 7mo ago3y term
Awarded 1 Apr 2023Expired 31 Mar 2026

About

Cheltenham Borough Council awarded a contract to SPS Doorguard Limited for out-of-hours emergency call handling services for Cheltenham Borough Homes (CBH) and Cheltenham Borough Council (CBC).

The service provides a dedicated contact point for CBH tenants and leaseholders for repairs, housing management, anti-social behaviour, and business continuity for telephone services, operating from 17:00 to 08:00 Monday to Friday and 24 hours on weekends and public holidays.

For CBC, the service handles emergency calls for parks, gardens, and buildings via a dedicated number, operating from 17:00 to 09:00 Monday to Friday and 24 hours on weekends and public holidays.

The contract value is £80,832, with a term of 3 years commencing 1 April 2023 and an option to extend for 1 year.

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Other similar contracts12

Out of Hours Call Handling Service for Chesterfield Borough CouncilPublic Services & WelfareSPS Doorguard Limite
$32,006
Out of Hours Call Handling Service for London Borough of HackneyPublic Services & WelfareSPS Doorguard Ltd
$226,380
Out of Hours Call Handling Service for CHPPublic Services & WelfareOrbis Protect Ltd
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Out-of-Hours Telephone Answering Service for Brent Council and Brent Housing PartnershipPublic Services & WelfareSPS Doorguard Limited
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Provision of Out of Hours Call Handling Service to Epping Forest District CouncilPublic Services & WelfareSPS Doorguard Ltd
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Provision of Out of Hours Call Handling Service for RBH RepairsPublic Services & Welfarecommunity Gateway association
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Award of Out-of-Hours Call Handling Service to The Answering Service LimitedPublic Services & WelfareThe Answering Service Limited
$50,000
Award of Out of Hours Call Handling Service to SPS Doorguard LimitedPublic Services & WelfareSPS DOORGUARD LIMITED
$100,000
Provision of Out of Hours Call Handling Service for RBH RepairsPublic Services & WelfareCommunity Gateway Association
$38,000
Out of Hours Call Handling Service for Rooftop Housing GroupPublic Services & WelfareSPS DOORGUARD LIMITED
$72,000
Award of Out of Hours Call Answering Service to Yorkshire HousingPublic Services & WelfareSPS Doorguard Ltd
$155,795

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