Tender: Provision of 24/7 CCTV Operatives for Hertfordshire CCTV Partnership Control Room – Stevenage

About

Stevenage Borough Council is seeking a supplier to provide a single contractor monitoring service of CCTV operatives for the Hertfordshire CCTV Partnership control room in Stevenage on a 24-hour, seven-days-a-week, 365-days-a-year basis, reporting to the Council’s CCTV Operations Manager. The control room was built in 2020 and had an operating system upgrade at the end of 2025; in 2025/26 the CCTV systems recorded over 6,000 incidents and supplied significant video evidence to the Hertfordshire Police Service. The contract is for three years with options to extend to a fourth and fifth year. TUPE applies and employee liability information is being prepared; bidders must return a completed Undertaking of Confidentiality Form to receive that TUPE information. The procurement is an Open procedure, lots were not used due to the 24/7 shift pattern, organisations are invited to express interest and opt in to access full procurement documents via the e-tendering system, and bidders must ensure CDP information and provide an up-to-date CDP Share Code as part of their submission prior to the deadline. Stevenage Borough Council reserves the right to cancel the procurement or not to award a contract.