Out of Hours Call Handling Services for London & Quadrant Housing Trust
LONDON & QUADRANT HOUSING TRUST LIMITED · Awarded contract
AwardedOut of Hours Call Handling Services for London & Quadrant Housing Trust
Awarded 12 Aug 2020
Awarded12 Aug 2020
Value£1,760,000.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 1y 3mo ago5y term
Awarded 12 Aug 2020Expired 11 Aug 2025
About
LONDON & QUADRANT HOUSING TRUST LIMITED awarded a contract to Allied Health-Services Limited t/a First Call Business Communica for out of hours customer services contact centre services to handle emergency situations for its residents.
The contract, valued at AUD 1,760,000, was procured via the OJEU Open procedure and commenced with a go-live date of 6 p.m.
on Thursday 29 October 2020.
The contract term is three years with the possibility of two single-year extensions.
Indicative annual call volumes range from 65,307 in 2020 to 79,381 in 2024.
TUPE was considered by the incumbent supplier to apply.
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Out of Hours Call Handling Services for London & Quadrant Housing Trust
Won by Allied Health-Services Limited t/a First Call Business Communica · LONDON & QUADRANT HOUSING TRUST LIMITED
£1.8Mawarded
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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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