Out of Hours Call Handling Services for London & Quadrant Housing Trust
LONDON & QUADRANT HOUSING TRUST LIMITED · Awarded contract
AwardedOut of Hours Call Handling Services for London & Quadrant Housing Trust
Awarded 17 Oct 2019
Awarded17 Oct 2019
Value£498,978.00
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 2y 1mo ago5y term
Awarded 17 Oct 2019Expired 16 Oct 2024
About
London & Quadrant Housing Trust Limited awarded a contract to Nationwide Property Assistance Ltd for out-of-hours call handling services.
The contract, valued at £498,978, covers managing telephone calls from L&Q's customers outside normal operating hours, including emergency repairs and urgent assistance.
The services also include webchat and outbound calls, with potential inbound call overflow during normal hours.
TUPE is considered to apply.
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Out of Hours Call Handling Services for London & Quadrant Housing Trust
Won by Nationwide Property Assistance Ltd · LONDON & QUADRANT HOUSING TRUST LIMITED
£499Kawarded
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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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