Out of Hours Call Handling Service for Hightown Housing Association
Hightown Housing Association Ltd · Awarded contract
AwardedOut of Hours Call Handling Service for Hightown Housing Association
Awarded 13 Jan 2020
Awarded13 Jan 2020
Value£9,000.00
SupplierPinnacle Connect Limited
RegionEast of England
CategoryPublic Services & Welfare
Ended 3y 10mo ago3y term
Awarded 13 Jan 2020Expired 12 Jan 2023
About
Hightown Housing Association Ltd awarded a contract to Pinnacle Connect Limited for out-of-hours call handling services covering repairs and maintenance emergency calls for approximately 4,781 dwellings and associated communal blocks.
The service handles an average of 250 inbound calls per month, with seasonal variation from about 220 in summer to 380 in winter, over a 12-month period.
The contract value is £9,000.
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Out of Hours Call Handling Service for Hightown Housing Association
Won by Pinnacle Connect Limited · Hightown Housing Association Ltd
£9Kawarded
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Out-of-Hours Emergency Repairs Call Handling Service for ConnexusPublic Services & Welfare · Closes 6 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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