Provision of Out of Hours Call Handling Services, 2026 – 2029 (Re-Issue)
Cairn Housing Association · Awarded contract
AwardedProvision of Out of Hours Call Handling Services, 2026 – 2029 (Re-Issue)
Awarded Unknown
AwardedNot specified
Value£91,151.36
SupplierAquarius Contact Centres UK LTD
RegionScotland
CategoryPublic Services & Welfare
About
An an out of hours call handling service, with sufficient resources to receive and manage approximately 10,000 calls per annum.
The service’s main priority will be to maintain tenant safety by providing immediate triage, ensuring emergency dispatch where applicable, recording all incoming and outgoing calls, maintaining detailed call logs, and ensuring the service is fully complaint with the Scottish Social Housing Charter.
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Provision of Out of Hours Call Handling Services, 2026 – 2029 (Re-Issue)
Won by Aquarius Contact Centres UK LTD · Cairn Housing Association
£91Kawarded
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Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
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