Central Bedfordshire Council · Awarded contract
Awarded

Award of Emergency Duty Team Contact Centre Management to Care Quality Services Limited

Awarded 01 Oct 2025

View live tenders
Awarded01 Oct 2025
Value£250,000.00
SupplierCare Quality Services Limited
AgencyCentral Bedfordshire Council
RegionUnited Kingdom
CategoryPublic Services & Welfare
Expires in 11mo1y 12mo term, 55% elapsed
Awarded 1 Oct 2025Expires 30 Sept 2027

About

Central Bedfordshire Council awarded a contract to Care Quality Services Limited for the management of the Emergency Duty Team (EDT) Contact Centre.

The EDT provides an out-of-hours emergency social work service, hosted by Central Bedfordshire Council and delivered to Bedford Borough Council and Luton Borough Council under Service Level Agreements.

The service responds to emergency social care situations that arise outside normal working hours and cannot be deferred, ensuring the immediate protection and safeguarding of children, young people, and adults at risk of harm, within the relevant legislative framework.

The EDT operates 365 days a year, with average weekly operating hours of approximately 129: Monday to Thursday 5pm to 9pm, Friday 4pm to Monday 9am, and 24-hour service on public holidays.

The contract value is £250,000.

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Other similar contracts12

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$250,000
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Provision of Overnight Careline Call Handling Service for Newark and Sherwood District CouncilHealth & MedicalTunstall Healthcare (UK) Ltd
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Provision of Emergency Out-of-Hours Telephone Answering Service for Herefordshire CouncilPublic Services & WelfareCareium UK Limited
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