Tender: Integrated Urgent Care Services (NHS 111, Clinical Assessment & GP Out of Hours) – Essex, Norfolk & Suffolk (excl. Cambridgeshire & Peterborough)

About

NHS Norfolk and Suffolk Integrated Care Board, NHS Essex Integrated Care Board and NHS Central East Integrated Care Board are seeking information and evidence from the market to inform future commissioning of Integrated Urgent Care Services across their respective geographical footprints, excluding Cambridgeshire and Peterborough. The emerging scope includes NHS 111, Clinical Assessment Services, GP Out of Hours services and Urgent Care Coordination Hub arrangements, with the ambition to enable patients to tell their story once, receive a trusted clinical assessment and be directed to the right care closer to home where appropriate while reducing avoidable pressure on emergency services. The current planning assumption is that any future contractual arrangements would commence on 1 October 2028 following an indicative six-month mobilisation period, subject to governance approval, any future provider selection process and successful mobilisation; a Prior Information Notice is being issued to support pre-procurement market engagement.