Integrated Urgent Care 111 and Out-of-Hours Service for Luton and Bedfordshire

About

Attain Health Management Services awarded a contract to Herts Urgent Care for the provision of an Integrated Urgent Care (111 and Out-of-Hours) service across Luton and Bedfordshire.

The service was commissioned by NHS Luton and NHS Bedfordshire Clinical Commissioning Groups using a 'Prime Provider' approach, with a single entry point through NHS 111 to integrate urgent care services.

The provider is required to deliver a professional Clinical Advice Service with access to a wide range of clinicians, supported by clinical records such as Summary Care Record (SCR) and Enhanced Summary Care Record (ESCR), as well as Electronic Prescribing and other local systems.

The service aims to streamline patient experience, reduce unnecessary waiting and inefficiency, and empower the population to self-care through education and lifestyle modification.

The provider must also plan for future online and digital provision to offer personalised and convenient access to urgent health advice and care.

The contract value is £45,500,000.