Provision of Emergency Out-of-Hours Telephone Answering Service for Herefordshire Council
Herefordshire Council · Awarded contract
AwardedProvision of Emergency Out-of-Hours Telephone Answering Service for Herefordshire Council
Awarded 21 Mar 2025
Awarded21 Mar 2025
Value£90,960.00
SupplierCareium UK Limited
AgencyHerefordshire Council
RegionWest Midlands
CategoryPublic Services & Welfare
Expires in 5mo2y term, 81% elapsed
Awarded 21 Mar 2025Expires 30 Mar 2027
About
Herefordshire Council awarded a contract to Careium UK Limited for the provision of an emergency out-of-hours telephone answering service, covering evenings, weekends, and bank holidays.
The service supports multiple council areas, including environmental health and trading standards, highways, homelessness, and adult social care.
The contract commenced on 31 March 2025 for a two-year period until 31 March 2027, with an option to extend for up to 24 months, subject to internal governance, budget approval, and satisfactory supplier performance.
The contract value is £90,960.
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Provision of Emergency Out-of-Hours Telephone Answering Service for Herefordshire Council
Won by Careium UK Limited · Herefordshire Council
£91Kawarded
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Local Authority Out-of-Hours Emergency Telephone Homelessness Support Service for Households at RiskPublic Services & Welfare · Closes 16 Nov 2026
Out-of-Hours Emergency Housing Options Telephone Service for Local AuthorityPublic Services & Welfare · Closes 16 Nov 2026
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Key requirementsFrom 12 documents
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