Supply of Contact Centre as a Service (CCaaS) Solution for HMCTS Service Centre Technology
Ministry of Justice · Awarded contract
AwardedSupply of Contact Centre as a Service (CCaaS) Solution for HMCTS Service Centre Technology
Awarded 01 Nov 2024
Awarded01 Nov 2024
Value£1,845,233.22
SupplierNICE Systems UK Ltd
AgencyMinistry of Justice
RegionUnited Kingdom
CategoryIT & Software
Expires in 1y 12mo4y term, 50% elapsed
Awarded 1 Nov 2024Expires 31 Oct 2028
About
Ministry of Justice awarded a contract to NICE Systems UK Ltd for a Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres, as part of the HMCTS Service Centre Technology Work Force Management (WFM) Solution.
The contract value is AUD 1,845,233.22.
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Supply of Contact Centre as a Service (CCaaS) Solution for HMCTS Service Centre Technology
Won by NICE Systems UK Ltd · Ministry of Justice
£1.8Mawarded
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Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal · Closes 12 Nov 2026
Court Appointed Intermediary Services Framework Re-opening – October 2025 (England, Wales, Scotland)Public Services & Welfare · Closes 12 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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