Award of CCaaS Contract to Business Systems for NICE Incontact Cloud Contact Solution
CHESHIRE EAST COUNCIL · Awarded contract
AwardedAward of CCaaS Contract to Business Systems for NICE Incontact Cloud Contact Solution
Awarded 17 Dec 2021
Awarded17 Dec 2021
Value£881,733.00
SupplierBusiness Systems UK Ltd
AgencyCHESHIRE EAST COUNCIL
RegionNorth West
CategoryIT & Software
Ended 1y 11mo ago3y term
Awarded 17 Dec 2021Expired 17 Dec 2024
About
Cheshire East Council awarded a contract to Business Systems UK Ltd for the provision of a NICE Incontact cloud contact solution to deliver omni-channel contact centre functionality for the corporate contact centre and telephony support to satellite contact centres.
The contract, valued at AUD 881,733, supports the council's objectives to improve customer experience and drive channel shift towards digital channels.
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Award of CCaaS Contract to Business Systems for NICE Incontact Cloud Contact Solution
Won by Business Systems UK Ltd · CHESHIRE EAST COUNCIL
£882Kawarded
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Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
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