Provision of Customer Engagement Platform and Contact Centre as a Service for North Yorkshire Council
North Yorkshire Council · Awarded contract
AwardedProvision of Customer Engagement Platform and Contact Centre as a Service for North Yorkshire Council
Awarded 07 Oct 2025
Awarded07 Oct 2025
Value£7,500,000.00
SupplierNetcall Technology Limited
AgencyNorth Yorkshire Council
RegionYorkshire and The Humber
CategoryIT & Software
Expires in 3y 11mo5y term, 22% elapsed
Awarded 7 Oct 2025Expires 6 Oct 2030
About
North Yorkshire Council awarded a contract to Netcall Technology Limited for the provision and implementation of a Customer Engagement Platform and integrated Contact Centre as a Service, including hosting, support, and maintenance.
The contract was called off from CCS Framework Agreement RM6285 Back Office Software 2 and is valued at £7,500,000, with an optional extension period from 8 October 2030 to 7 October 2035.
Similar open tenders12
TenderCloses
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Supported Living Open Framework — East Riding of Yorkshire CouncilPublic Services & Welfare
30 Mar 2033
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Framework for Older Adults Residential and Nursing Care Services – Cumberland CouncilHealth & Medical
13 May 2029
Supply and Support of Cloud-hosted Integrated Workplace Management System – North Ayrshire CouncilIT & Software
07 Dec 2026
Provision of ICT Products, Services and Solutions Framework for Education – Nexus Multi Academy TrustIT & Software
11 Nov 2026
Supported Living Services Flexible Framework Agreement – East Renfrewshire Council (Health & Social Care Partnership)Public Services & Welfare
26 Nov 2026
IT Managed Services for YMCA London City & North — Provision, Development and Ongoing Support of Technology ServicesIT & Software
10 Nov 2026
Net Zero Finance Support Services – Cambridgeshire & Peterborough Combined AuthorityEnergy & Environment
24 Jul 2028
Renewal of Microsoft Licensing Agreement for Newcastle City Council SchoolsIT & Software
19 Nov 2026
Consultancy Services to Develop and Support the Co-operative Councils Innovation Network – Oldham CouncilConsultancy & Legal
31 Mar 2029
Other similar contracts12
Contract and supplierAwarded value
Supply of Contact Centre Telephony System to Kirklees CouncilIT & SoftwareNETCALL UK LIMITED
$738,360
Provision of Contact Centre Solution to Kirklees CouncilIT & SoftwareNetcall Technology Ltd
$285,283.8
Award of Contact Centre Telephony System to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$437,390
Award of NetCall Contact Centre Cloud Solution to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$144,651
Award of Contact Centre Software Contract to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$232,995
Supply of Internally Hosted Contact Centre Telephony and Multi-Channel Solution to Derbyshire County CouncilIT & SoftwareNETCALL TELECOM LIMITED
$650,000
Award of Customer Service Platform Framework – On-Premises Solutions to Netcall Telecom Ltd and Civica UK LimitedIT & SoftwareNetcall Telecom Ltd,Civica UK Limited
$131,386.66
Award of Digital Customer Enablement Platform to Netcall Systems Limited by Cheshire East CouncilIT & SoftwareNETCALL SYSTEMS LIMITED
$925,250
Telephony Infrastructure and Software Modernisation for Newcastle City Council and Your Homes NewcastleTelecommunications4NET TECHNOLOGIES LTD
$2,200,000
Award of Cloud-Based Customer Contact Solution to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$0
Supply of Contact Centre System to New Forest District CouncilIT & SoftwareNetcall Telecom Ltd
$336,780
Award of Customer Service Platform Framework – Hosted Solutions to KANA and Netcall Telecom LtdIT & SoftwareKANA,Netcall Telecom Ltd
$131,386.66
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Yorkshire and The Humber in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Customer Engagement Platform and Contact Centre as a Service for North Yorkshire Council
Won by Netcall Technology Limited · North Yorkshire Council
£7.5Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Netcall Technology Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in Yorkshire and The Humber?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in Yorkshire and The Humber by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
