Derbyshire County Council · Awarded contract

Awarded

Supply of Internally Hosted Contact Centre Telephony and Multi-Channel Solution to Derbyshire County Council

Awarded 08 Dec 2017

View live tenders

Awarded08 Dec 2017

Value£650,000.00

SupplierNETCALL TELECOM LIMITED

AgencyDerbyshire County Council

RegionEast Midlands

CategoryIT & Software

Ended 3y 11mo ago5y term

Awarded 8 Dec 2017Expired 7 Dec 2022

About

Derbyshire County Council awarded a contract to Netcall Telecom Limited for the supply of an internally hosted contact centre telephony and multi-channel solution, including associated training, implementation, support, maintenance, and ad hoc consultancy.

The solution enables the contact centre to manage incoming and outgoing calls and all customer interactions across channels, with a web chat module to encourage online service take-up.

It is designed to be agile, configurable by non-IT staff, resilient for 24/7/365 social care calls, and scalable for deployment to other Council areas and for handling calls on behalf of other local authorities and government bodies.

The contract value is AUD 650,000.

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2 new IT and software tenders

Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026

Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027

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