Supply of Contact Centre Telephony System to Kirklees Council
Kirklees Council · Awarded contract
AwardedSupply of Contact Centre Telephony System to Kirklees Council
Awarded 01 Dec 2025
Awarded01 Dec 2025
Value£738,360.00
SupplierNETCALL UK LIMITED
AgencyKirklees Council
RegionYorkshire and The Humber
CategoryIT & Software
Expires in 2y 1mo3y term, 31% elapsed
Awarded 1 Dec 2025Expires 30 Nov 2028
About
Kirklees Council awarded a contract to Netcall UK Limited for the provision of the council's contact centre telephony system, under the CCS Back Office Solutions Framework (RM6285) Lot 2.
The contract value was £738,360.
Similar open tenders12
TenderCloses
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Provision of ICT Products, Services and Solutions Framework for Education – Nexus Multi Academy TrustIT & Software
11 Nov 2026
Dynamic Purchasing System for Temporary, Contractor and Interim Staffing – Hackney Borough Council Preferred Supplier ListingPublic Services & Welfare
16 Jan 2029
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Supported Living Open Framework — East Riding of Yorkshire CouncilPublic Services & Welfare
30 Mar 2033
Electronic Marketplace for Adult Education, Training, Employment & Lifelong Learning – Kirklees CouncilEducation & Training
21 Feb 2029
Electronic Market Place for Support Services for Vulnerable Migrants, Asylum Seekers and Refugees – Kirklees CouncilPublic Services & Welfare
30 Sep 2029
Purchasing Framework for External Tuition and Mentoring for SEN Students – Kent County Council & Medway CouncilEducation & Training
27 Feb 2028
Framework for Older Adults Residential and Nursing Care Services – Cumberland CouncilHealth & Medical
13 May 2029
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Contact Centre Solution to Kirklees CouncilIT & SoftwareNetcall Technology Ltd
$285,283.8
Provision of Customer Engagement Platform and Contact Centre as a Service for North Yorkshire CouncilIT & SoftwareNetcall Technology Limited
$7,500,000
Award of Contact Centre Telephony System to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$437,390
Interim On-Premise Contact Centre Solution for Kirklees CouncilIT & SoftwareSoftcat PLC
$243,299
Supply of Internally Hosted Contact Centre Telephony and Multi-Channel Solution to Derbyshire County CouncilIT & SoftwareNETCALL TELECOM LIMITED
$650,000
Supply of Contact Centre Technology to Milton Keynes City CouncilIT & SoftwareNetcall Technology Ltd
$193,640
Award of Contact Centre Software Contract to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$232,995
Supply of Contact Centre System to New Forest District CouncilIT & SoftwareNetcall Telecom Ltd
$336,780
Supply of Corporate and Contact Centre Telephony Solution to West Berkshire CouncilTelecommunicationsSouthern Communications Corporate Solutions Ltd
$303,131.96
Award of NetCall Contact Centre Cloud Solution to Netcall Technology LimitedIT & SoftwareNetcall Technology Limited
$144,651
Award of CRM Contact Centre Solution to Netcall Technology Limited by Wokingham Borough CouncilIT & SoftwareNetcall Technology Limited
$130,000
Award of Contact Centre Solution to Netcall Technology Limited by Stroud District CouncilIT & SoftwareNetcall Technology Limited
$604,290
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Yorkshire and The Humber in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Contact Centre Telephony System to Kirklees Council
Won by NETCALL UK LIMITED · Kirklees Council
£738Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow NETCALL UK LIMITED and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in Yorkshire and The Humber?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in Yorkshire and The Humber by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
