Newcastle City Council · Awarded contract
Awarded

Telephony Infrastructure and Software Modernisation for Newcastle City Council and Your Homes Newcastle

Awarded 31 Aug 2019

View live tenders
Awarded31 Aug 2019
Value£2,200,000.00
Supplier4NET TECHNOLOGIES LTD
AgencyNewcastle City Council
RegionNorth East
CategoryTelecommunications
Ended 2mo ago7y term
Awarded 31 Aug 2019Expired 30 Aug 2026

About

Newcastle City Council awarded a contract to 4NET TECHNOLOGIES LTD for the modernisation of telephony infrastructure and software within the Contact Centre and back office for Newcastle City Council and Your Homes Newcastle (YHN).

The solution is scalable, capable of handling approximately 2,000,000 inbound contact centre calls and 900,000 corporate outgoing calls, and supports 130 colleagues.

It is future-proof and supports agile and mobile working, with an on-premise enterprise solution required.

The procurement was a call-off agreement from the CCS Network Services Framework (RM 1045) Lot 5, open only to organisations on the approved list.

The initial contract length is 60 months with 2 x 12-month options to extend.

The contract value is £2,200,000.

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