Telephony and Contact Centre Modernisation for Bath and North East Somerset Council
Bath and North East Somerset Council · Awarded contract
AwardedTelephony and Contact Centre Modernisation for Bath and North East Somerset Council
Awarded 02 Dec 2024
Awarded02 Dec 2024
Value£1,945,154.35
SupplierCharterhouse Voice & Data Ltd
RegionUnited Kingdom
CategoryTelecommunications
Expires in 3y 1mo5y term, 39% elapsed
Awarded 2 Dec 2024Expires 1 Dec 2029
About
Bath and North East Somerset Council awarded a contract to Charterhouse Voice & Data Ltd for the modernisation of its telephony and contact centre environment.
The project involved replacing a legacy on-premise Mitel system that served approximately 2,000 internal users, 200 voice agents across multiple sites, and around 500 users in a third-party outsourced organisation.
The council sought to migrate to a public cloud-hosted solution to provide a modern experience for council users and improve resident contact through advanced features.
Microsoft Teams was already in use for internal calling, chat, conferencing, and collaboration, with no integration to Mitel.
The contract value was £1,945,154.35.
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Telephony and Contact Centre Modernisation for Bath and North East Somerset Council
Won by Charterhouse Voice & Data Ltd · Bath and North East Somerset Council
£1.9Mawarded
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