Hertsmere Borough Council · Awarded contract
Awarded

Mitel Telephony Upgrade, Enhancement, and Support for Hertsmere Borough Council

Awarded 11 Jan 2022

View live tenders
Awarded11 Jan 2022
Value£92,788.00
SupplierWavenet Ltd
AgencyHertsmere Borough Council
RegionUnited Kingdom
CategoryTelecommunications
Ended 1y 10mo ago3y term
Awarded 11 Jan 2022Expired 10 Jan 2025

About

Hertsmere Borough Council awarded a contract to Wavenet Ltd for the upgrade, enhancement, and support of its Mitel telephony platform.

The contract, valued at AUD 92,788, covers software upgrade to the latest version, integration with Microsoft Teams, addition of social media to contact centre reporting, historic reporting through call logging, and optional service relocation to the cloud.

The scope includes supply, installation, configuration, and support for the upgrade or migration to a cloud-hosted solution, Microsoft Teams integration, social media addition, call management/logging system, call recording system update, connectivity to the public telephone network, SIP trunks or direct links, call charge rate card, transition design, and user adoption strategy and training.

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