Award of VoIP Telephony and Contact Centre Solution to Cavendish Communications Ltd
Eastbourne Borough Council · Awarded contract
AwardedAward of VoIP Telephony and Contact Centre Solution to Cavendish Communications Ltd
Awarded 31 Oct 2016
Awarded31 Oct 2016
Value£380,288.11
SupplierCavendish Communications Ltd
RegionSouth East
CategoryTelecommunications
Ended 3y ago7y term
Awarded 31 Oct 2016Expired 30 Oct 2023
About
Eastbourne Borough Council awarded a contract to Cavendish Communications Ltd for a VoIP telephony and contact centre solution, valued at £380,288.11.
The contract covers replacing Lewes District Council's hosted telephony service and upgrading Eastbourne Borough Council's Mitel platform, supporting shared services including a joint contact centre across multiple locations, retention of existing number ranges, CTI integration with the Civica Connect360 CRM, handling up to 100 concurrent calls, management information for performance and demand forecasting, flexible working, and resilience with failover between primary sites.
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Award of VoIP Telephony and Contact Centre Solution to Cavendish Communications Ltd
Won by Cavendish Communications Ltd · Eastbourne Borough Council
£380Kawarded
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Delivery of Community Services for Eastleigh Borough Council (Apr 2027–Mar 2029, optional to Mar 2030, £45,000 p.a.)Public Services & Welfare · Closes 23 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical · Closes 27 Nov 2026
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