Provision of Cloud-Based Corporate and Contact Centre Telephony Services for Slough Borough Council
SLOUGH BOROUGH COUNCIL · Awarded contract
AwardedProvision of Cloud-Based Corporate and Contact Centre Telephony Services for Slough Borough Council
Awarded 10 Feb 2023
Awarded10 Feb 2023
Value£1,000,000.00
SupplierVirgin Media Business
AgencySLOUGH BOROUGH COUNCIL
RegionUnited Kingdom
CategoryTelecommunications
Expires in 1y 1mo4y 10mo term, 78% elapsed
Awarded 10 Feb 2023Expires 4 Dec 2027
About
SLOUGH BOROUGH COUNCIL awarded a contract to Virgin Media Business for the provision of secure cloud-based corporate telephony and contact centre services in a single unified communications system.
The five-year contract, valued at £1,000,000, covers corporate telephony for all staff with inbound and outbound calls and integration with Microsoft Teams, as well as full contact centre functionality including queue and demand management, call routing, interactive voice response, and an omnichannel platform with online, email, messaging, audio and video conferencing.
The contract also includes service reporting for corporate telephony, comprehensive contact centre reporting, and service management incident reporting.
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Provision of Cloud-Based Corporate and Contact Centre Telephony Services for Slough Borough Council
Won by Virgin Media Business · SLOUGH BOROUGH COUNCIL
£1.0Mawarded
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