Provision of Cloud-Based Telephony and Unified Communications for Manchester City Council
Manchester City Council · Awarded contract
AwardedProvision of Cloud-Based Telephony and Unified Communications for Manchester City Council
Awarded 30 Mar 2020
Awarded30 Mar 2020
Value£3,251,752.00
Supplier8x8 Voicenet
AgencyManchester City Council
RegionNorth West
CategoryTelecommunications
Ended 1y 7mo ago5y term
Awarded 30 Mar 2020Expired 30 Mar 2025
About
Manchester City Council awarded a contract to 8x8 Voicenet for the provision of a telephony and unified communications solution.
The contract, valued at £3,251,752, was initiated because the Council's existing telephony system reached end of life in 2019 and lacked an upgrade path aligned with its ICT Strategy.
The new solution is delivered via a Software as a Service (SaaS) model, supporting the Council's 'CloudFirst' approach and its objectives for increased flexibility and agility.
Similar open tenders12
TenderCloses
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Structured Data and Voice Cabling for City of Bradford Council BuildingsTelecommunications
30 Nov 2026
Wireless Conference and Hybrid Meeting System for Ryde Town Council Chamber (18-person capacity)IT & Software
20 Nov 2026
IT Managed Services for YMCA London City & North — Provision, Development and Ongoing Support of Technology ServicesIT & Software
10 Nov 2026
Council Photography Services Framework for Events, Campaigns and CommunicationsArts & Culture
05 Nov 2026
Supply of 475 Smartphones for Milton Keynes City Council – Sheltered Housing & ICT StaffIT & Software
19 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
UKBIC ERP Replacement – Cloud SaaS for Logistics, Procurement, Manufacturing & FinanceIT & Software
16 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Cloud-Based VoIP Telephony and Unified Communications Services to Sunderland City CouncilTelecommunicationsBritish Telecommunications Plc
$398,980
Provision of Unified Communications for Shared Technology ServicesIT & Software8x8 UK Ltd
$1,804,567
Provision of Corporate Cloud Telephony for Sefton CouncilTelecommunications8x8 UK Ltd
$633,949
Supply of Cloud-Hosted Enterprise Telephony SaaS to North Northamptonshire CouncilTelecommunications8x8 (UK) Ltd.
$1,169,838
Unified Communications and Contact Centre Solution for Rotherham Metropolitan Borough CouncilIT & Software8X8 UK LIMITED
$2,383,700
Unified Communications Contract Awarded to Voicenet Solutions Ltd (Trading as 8x8 UK Ltd) by Hereford & Worcester Fire and Rescue ServiceTelecommunicationsVoicenet Solutions Ltd (Trading as 8x8 UK Ltd)
$138,059.68
Provision of Telephony Services via G-Cloud 12 Framework AgreementTelecommunicationsVonage Limited
$268,720.88
Telephony/Unified Communications Solution for Mid Devon District CouncilTelecommunicationsContract Not Awarded
$250,000
Provision of Cloud-Based Corporate and Contact Centre Telephony Services for Slough Borough CouncilTelecommunicationsVirgin Media Business
$1,000,000
Provision of Cloud Managed VoIP Telephony and Contact Centre Services for Valuation Office AgencyTelecommunicationsUnify Enterprise Communications Limited
$365,046
Unified Telecommunications Cloud Solution Implementation and Support by Wavenet LimitedTelecommunicationsWAVENET LIMITED
$313,252.4
Unified Communication Support and Professional Services Awarded to Cloud NexusIT & SoftwareCloud Nexus
$120,000
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find telecommunications tenders in North West in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Cloud-Based Telephony and Unified Communications for Manchester City Council
Won by 8x8 Voicenet · Manchester City Council
£3.3Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new telecommunications tenders
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
From your alert: Telecommunications
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow 8x8 Voicenet and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins telecommunications contracts in North West?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get telecommunications tenders in North West by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
