North Northamptonshire Council · Awarded contract

Awarded

Supply of Cloud-Hosted Enterprise Telephony SaaS to North Northamptonshire Council

Awarded 03 Jan 2023

View live tenders

Awarded03 Jan 2023

Value£1,169,838.00

Supplier8x8 (UK) Ltd.

AgencyNorth Northamptonshire Council

RegionEast Midlands

CategoryTelecommunications

Expires in 1y 2mo5y term, 77% elapsed

Awarded 3 Jan 2023Expires 2 Jan 2028

About

North Northamptonshire Council awarded a contract to 8x8 (UK) Ltd.

for the provision of a cloud-hosted Software as a Service (SaaS) enterprise telephony solution, including IT infrastructure, architecture, and contact centre capabilities.

The contract covers software licensing, support and maintenance, upgrade paths, and roadmap, with implementation oversight coordinated through the Council's project management team.

The solution includes porting of existing number ranges, configuration of call centre and hunt/call groups, and integration with in-house systems such as Microsoft Teams, Outlook, income management, revenues and benefits, payment systems, and the customer relationship management system.

Training is provided for technical administrative staff, learning and development staff, super users/change champions, and documentation for all other users.

The contract value is £1,169,838.

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2 new telecommunications tenders

Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027

Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software · Closes 30 Nov 2026

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