Supply of Cloud-Hosted Telephony SaaS Platform to Sheffield City Council
Sheffield City Council · Awarded contract
AwardedSupply of Cloud-Hosted Telephony SaaS Platform to Sheffield City Council
Awarded 31 Jul 2023
Awarded31 Jul 2023
Value£1,791,660.00
SupplierContent Guru Ltd
AgencySheffield City Council
RegionYorkshire and The Humber
CategoryIT & Software
Ended 3mo ago3y term
Awarded 31 July 2023Expired 30 July 2026
About
Sheffield City Council awarded a contract to Content Guru Ltd for a cloud-hosted Software as a Service (SaaS) telephony platform.
The platform supports contact centre telephone calls, call recording, telephone statistical reports, call routing, natural language processing, telephone-based self-service, web chat, and a physical desktop phones system.
The service is accessed over the internet via a web browser and covers both internal and external functionality.
The contract was awarded on 31 July 2023 using the G-Cloud 13 Key Criteria Search, which resulted in a single supplier.
The contract value is £1,791,660.
Similar open tenders12
TenderCloses
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software
05 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Cloud-hosted Programme Management Platform for Trees for Climate ProgrammeIT & Software
12 Nov 2026
Secure Connection Portal for Managing and Sharing Venue, Event, Tourism and Community Information – Telford & Wrekin CouncilIT & Software
09 Nov 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cloud-Based Social Value and Sustainability Monitoring & Management System for Procurement and ContractsIT & Software
16 Nov 2026
UKBIC ERP Replacement – Cloud SaaS for Logistics, Procurement, Manufacturing & FinanceIT & Software
16 Nov 2026
Cotham School – Procurement of SaaS School Management Information System (MIS)IT & Software
20 Nov 2026
Voyager Intelligent Document Management System Contract — G-Cloud 14 (RM1557.14) Lot 2IT & Software
30 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Re-procurement of Contact Centre Telephony Platform for Southampton City CouncilIT & SoftwareContent Guru Limited
$548,818.2
Supply of Cloud-Hosted Enterprise Telephony SaaS to North Northamptonshire CouncilTelecommunications8x8 (UK) Ltd.
$1,169,838
Supply of Cloud-Based Contact Centre Telephony SaaS to Warwickshire County CouncilIT & SoftwareBritannic Technologies Ltd
$755,034.31
Supply of Cloud-Based Contact Centre Solution to Teignbridge District CouncilIT & SoftwareBusiness Systems (UK)
$462,120
Provision of Cloud-Based Telephony and Unified Communications for Manchester City CouncilTelecommunications8x8 Voicenet
$3,251,752
Provision of Cloud-Based Corporate and Contact Centre Telephony Services for Slough Borough CouncilTelecommunicationsVirgin Media Business
$1,000,000
Provision of Cloud-Based VoIP Telephony and Unified Communications Services to Sunderland City CouncilTelecommunicationsBritish Telecommunications Plc
$398,980
Supply of Cloud-Based Contact Centre Telephony System for South Staffordshire District CouncilTelecommunicationsCHARTERHOUSE VOICE & DATA LIMITED
$190,000
Supply of Cloud-Hosted Call Centre Software to the Intellectual Property OfficeIT & Software8X8 UK LIMITED
$29,609
Supply of Cloud Call Centre Software to CafcassIT & SoftwareCirrus Response Limited
$82,000
Provision of Cloud Contact Centre Services to OfstedIT & SoftwarePuzzel Ltd
$809,897
Supply of Contact Centre Telephony via G-Cloud 14 Framework to Cheshire West and Chester Borough CouncilTelecommunications8x8 UK Ltd
$396,926
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in Yorkshire and The Humber in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Supply of Cloud-Hosted Telephony SaaS Platform to Sheffield City Council
Won by Content Guru Ltd · Sheffield City Council
£1.8Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software · Closes 31 Mar 2027
Replacement of Internal Audit Management System for Council (Cloud-First Strategy)IT & Software · Closes 5 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Content Guru Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in Yorkshire and The Humber?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in Yorkshire and The Humber by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
