London Borough of Brent · Awarded contract

Awarded

Provision of Contact Centre Technical Solution for London Borough of Brent

Awarded 01 May 2025

View live tenders

Awarded01 May 2025

Value£617,742.00

Supplier8x8 UK Ltd

AgencyLondon Borough of Brent

RegionLondon

CategoryIT & Software

Expires in 1y 6mo3y term, 50% elapsed

Awarded 1 May 2025Expires 30 Apr 2028

About

London Borough of Brent awarded a contract to 8x8 UK Ltd for the provision of a contact centre technical solution.

The contract involves replacing Brent's current telephony system with 8x8, a cloud-based telephony solution, as part of modernising the council's digital infrastructure.

This initiative supports the council's Digital Strategy to enable a more agile, digitally empowered organisation, improve service delivery, and enhance customer experience.

The cloud-based platform aims to deliver scalable, resilient communication across the council, support flexible working, and ensure business continuity.

The contract value is AUD 617,742, procured under PCR 2015 via CCS G-Cloud 14.

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2 new IT and software tenders

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