Supply of Omnichannel Contact Centre Solution to Islington Council
ISLINGTON COUNCIL · Awarded contract
AwardedSupply of Omnichannel Contact Centre Solution to Islington Council
Awarded 26 Jun 2023
Awarded26 Jun 2023
Value£717,493.00
Supplier8X8 UK LIMITED
AgencyISLINGTON COUNCIL
RegionLondon
CategoryIT & Software
Expires in 8mo4y term, 84% elapsed
Awarded 26 June 2023Expires 25 June 2027
About
Islington Council awarded a contract to 8X8 UK Limited for an omnichannel contact centre solution under its Resident Experience Programme, which aims to improve resident interactions across digital, telephone, and face-to-face channels.
The contract, valued at AUD 717,493, supports the council's efforts to accelerate channel shift from traditional, costly channels to digital while maintaining access for digitally excluded residents.
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Supply of Omnichannel Contact Centre Solution to Islington Council
Won by 8X8 UK LIMITED · ISLINGTON COUNCIL
£717Kawarded
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