Supply of Contact Centre Omnichannel Solution to London Borough of Waltham Forest
London Borough of Waltham Forest · Awarded contract
AwardedSupply of Contact Centre Omnichannel Solution to London Borough of Waltham Forest
Awarded 07 Jul 2024
Expires in 8mo2y 12mo term, 78% elapsed
Awarded 7 July 2024Expires 6 July 2027
About
London Borough of Waltham Forest awarded a contract to 8x8 UK Ltd for the supply of a contact centre omnichannel solution.
The contract, valued at £600,000, was awarded via a direct award under the G-Cloud 13 Framework Agreement (RM1557.13) following a market test exercise.
The solution aligns with the council's cloud-first architecture principle, requiring no additional hardware in the council's datacentre, and aims to enhance communication reliability, optimise call management, and provide robust reporting mechanisms.
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Supply of Contact Centre Omnichannel Solution to London Borough of Waltham Forest
Won by 8x8 UK Ltd · London Borough of Waltham Forest
£600Kawarded
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Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal · Closes 6 Nov 2026
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