Wolverhampton City Council · Awarded contract
Awarded

Provision of Omnichannel Solution to Wolverhampton City Council

Awarded 28 Mar 2024

View live tenders
Awarded28 Mar 2024
Value£2,476,924.00
SupplierCharterhouse Voice & Data Limited
AgencyWolverhampton City Council
RegionWest Midlands
CategoryIT & Software
Expires in 5mo2y 12mo term, 87% elapsed
Awarded 28 Mar 2024Expires 27 Mar 2027

About

Wolverhampton City Council awarded a contract to Charterhouse Voice & Data Limited for the provision of an Omnichannel solution, following a further competition under Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services.

The solution encompasses Telephone, Email, Text, Chatbot, Webchat, and Social media channels, covering five separate contact centres: Wolverhampton City Council's Revenues and Benefits, Customer Services, Social Care Team (Children's and Adults), Wolverhampton Homes, and West Midlands Pension Fund.

The contract was awarded for an initial period of 3 years with options to extend for 2 + 1 + 1 years, with a contract value of AUD 2,476,924.

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