Provision of Omnichannel Contact Centre Solution to Social Work England
SOCIAL WORK ENGLAND · Awarded contract
AwardedProvision of Omnichannel Contact Centre Solution to Social Work England
Awarded 05 Jul 2023
Awarded05 Jul 2023
Value£222,099.60
SupplierBritannic Technologies Ltd
AgencySOCIAL WORK ENGLAND
RegionUnited Kingdom
CategoryIT & Software
Expires in 8mo4y term, 83% elapsed
Awarded 5 July 2023Expires 4 July 2027
About
Social Work England awarded a contract to Britannic Technologies Ltd for the provision of an Omnichannel Contact Centre Solution.
The contract covers a 4-year period with an option to extend for a further 12 months.
The contract was awarded after further competition via the RM3808 Network Services 2 Framework, with a contract value of AUD 222,099.6.
Similar open tenders12
TenderCloses
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal
06 Nov 2026
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare
23 Nov 2026
Flexible Employee Benefits Administration Service and Cloud Platform – Ofcom (from July 2027)IT & Software
30 Nov 2026
Bristol City Council Single Framework for Adult Social Care Placements - Residential & Nursing Care (BNSSG)Public Services & Welfare
17 Feb 2034
Provision of CAMHs Tier 4 Beds and Associated Services — BNSSG AreaHealth & Medical
27 Nov 2026
British Council Global Colleague Experience Platform for ~8,500 Staff in 100+ CountriesIT & Software
23 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cloud Telephony Framework for Digital Care Services – NHS England (Prior Information Notice)IT & Software
31 Mar 2027
Flexible Framework for Adult Care Home Provision in Bath & North East SomersetPublic Services & Welfare
31 Mar 2033
Business Continuity Management System (BCMS) for the British CouncilIT & Software
24 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal
12 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Omnichannel Solution to Wolverhampton City CouncilIT & SoftwareCharterhouse Voice & Data Limited
$2,476,924
Supply of Contact Centre Omnichannel Solution to London Borough of Waltham ForestIT & Software8x8 UK Ltd
$600,000
Award of Omni Channel Contact Centre and Unified Communication Solution to Freedom Communications (UK) LtdTelecommunicationsFreedom Communications (UK) Ltd
$758,418
Supply of Omnichannel Contact Centre Solution to Islington CouncilIT & Software8X8 UK LIMITED
$717,493
Award of IP Contact Centre Platform Contract to British TelecommunicationsIT & SoftwareBritish Telecommunications
$90,600,000
Supply of Cloud-Based Contact Centre Telephony SaaS to Warwickshire County CouncilIT & SoftwareBritannic Technologies Ltd
$755,034.31
Contact Centre Solution SystemIT & SoftwareNetcall Technology Limited
$186,043
Provision of Omnichannel Contact Centre Solution to Care Quality CommissionIT & SoftwarePuzzel Ltd
$2,261,782.12
Provision of Contact Centre Services to the Home OfficeTelecommunicationsBRITISH TELECOMMUNICATIONS LTD
$4,900,000
Unified Communications and Contact Centre Telephony Solution for whgTelecommunicationsSocial Telecoms CIC
$357,882
Support and Maintenance for Contact Centre Telephony SolutionTelecommunicationsWavenet Limited
$1,500
Implementation of 8x8 Contact Centre Communications Platform for Cabinet OfficeIT & Software8x8 UK Limited
$699,996
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in United Kingdom in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Omnichannel Contact Centre Solution to Social Work England
Won by Britannic Technologies Ltd · SOCIAL WORK ENGLAND
£222Kawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Online Legal Research and Know‑How Service for Westminster City Council and Royal Brough of Kensington and CheleaConsultancy & Legal · Closes 6 Nov 2026
Work and Health Support Framework – NHS Birmingham & Solihull ICB (West Midlands, 4‑year, £36M est.)Public Services & Welfare · Closes 23 Nov 2026
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Britannic Technologies Ltd and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in United Kingdom?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in United Kingdom by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
