Award of IP Contact Centre Platform Contract to British Telecommunications
DEPARTMENT FOR WORK AND PENSIONS · Awarded contract
AwardedAward of IP Contact Centre Platform Contract to British Telecommunications
Awarded 21 Dec 2015
Awarded21 Dec 2015
Value£90,600,000.00
SupplierBritish Telecommunications
RegionUnited Kingdom
CategoryIT & Software
Ended 5y 1mo ago5y 10mo term
Awarded 21 Dec 2015Expired 16 Oct 2021
About
The Department for Work and Pensions awarded a contract to British Telecommunications for an IP contact centre platform supporting multi-media, multi-channel, and multi-skilled citizen interaction, with current capability for around 25,000 agents and potential to rise to 40,000 or more over the contract lifetime, valued at AUD 90,600,000.
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Award of IP Contact Centre Platform Contract to British Telecommunications
Won by British Telecommunications · DEPARTMENT FOR WORK AND PENSIONS
£90.6Mawarded
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