Award of Contact Centre Services for DWP Pension and Benefit Enquiries
Department for Work and Pensions · Awarded contract
AwardedAward of Contact Centre Services for DWP Pension and Benefit Enquiries
Awarded 28 Aug 2013
Awarded28 Aug 2013
Value£52,361,000.00
SupplierCapita Group Plc
RegionUnited Kingdom
CategoryPublic Services & Welfare
Ended 8y 3mo ago4y 11mo term
Awarded 28 Aug 2013Expired 30 July 2018
About
The Department for Work and Pensions awarded a contract to Capita Group Plc for the provision of contact centre services under the DWP Contact Centre Services Framework.
The contract covers service lines including Pension Credit claims and enquiries, State Pension enquiries, LA/AA, claim packs, Winter Fuel enquiry line, NiNo appointments, and the National Benefit Fraud Hotline.
The contract value is AUD 52,361,000.
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Award of Contact Centre Services for DWP Pension and Benefit Enquiries
Won by Capita Group Plc · Department for Work and Pensions
£52.4Mawarded
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Provision of Work-Focused Activities for Jobcentre Plus (England, Scotland & Wales) – Flexible Support Fund DPS 2 (DWP)Public Services & Welfare · Closes 23 Feb 2029
Provision of Work-Focused Activities via Flexible Support Fund DPS 2 for Jobcentre Plus Districts – England, Scotland and WalesPublic Services & Welfare · Closes 30 Sep 2028
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