Replacement of Legacy Contact Centre System with CCaaS Solution for MCA
MCA - Maritime and Coastguard Agency · Awarded contract
AwardedReplacement of Legacy Contact Centre System with CCaaS Solution for MCA
Awarded 03 Feb 2025
Awarded03 Feb 2025
Value£995,135.00
SupplierMAINTEL EUROPE LIMITED
RegionUnited Kingdom
CategoryIT & Software
Expires in 1y 3mo2y 12mo term, 59% elapsed
Awarded 3 Feb 2025Expires 2 Feb 2028
About
MCA - Maritime and Coastguard Agency awarded a contract to MAINTEL EUROPE LIMITED for a Contact Centre as a Service (CCaaS) solution to replace the agency's aging and unsupported legacy contact centre system used for all MCA customer communications.
The contract value is £995,135.
Similar open tenders12
TenderCloses
Replacement of Corporate Telephony and Contact Centre (CCaaS) – Link GroupIT & Software
23 Nov 2026
Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software
30 Nov 2026
MCA Dynamic Market for Technical and Advisory Services for Maritime, Offshore Energy and Pollution ResponseConsultancy & Legal
26 Oct 2029
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security
17 Nov 2026
Cumberland Council Telecare & Assistive Technology Service Recommissioning — Pre‑Market Engagement (June 2027)Health & Medical
27 Nov 2026
Parliamentary Monitoring Service for Cafcass – 4-year contract from 7 January 2027Consultancy & Legal
25 Nov 2026
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
CMMS/CAFM Supply, Implementation and Support for NHS Grampian Estate (Aberdeen, Aberdeenshire, Moray)IT & Software
04 Dec 2026
Parliamentary Monitoring Service for Cafcass – UK Parliament, Legislation and Policy TrackingConsultancy & Legal
25 Nov 2026
LCRCA: Cloud Room & Car Parking Booking System, Meeting Room AV and Digital SignageIT & Software
18 Nov 2026
Supply and Support of Cloud-hosted Integrated Workplace Management System – North Ayrshire CouncilIT & Software
07 Dec 2026
Case Management System for Drug and Alcohol Service – Somerset CouncilIT & Software
09 Nov 2026
Other similar contracts12
Contract and supplierAwarded value
Provision of Contact Centre as a Service (CCaaS) Solution for HM Courts and Tribunals Service CentresIT & SoftwareKerv Experience Limited
$11,385,632.41
Provision of Contact Centre as a Service (CCaaS) for HMCTS by 8x8 UK LimitedIT & Software8x8 UK Limited
$6,300,000
Award of Contact Centre as a Service (CCaaS) Managed Service to 8x8 UK Limited by The Guinness Partnership LtdIT & Software8x8 UK Limited
$2,373,431
Provision of Contact Centre as a Service (CCaaS) for the Money and Pensions ServiceIT & SoftwareKerv Digital Limited
$9,187,844
Supply of Contact Centre as a Service (CCaaS) Solution for HMCTS Service Centre TechnologyIT & SoftwareNICE Systems UK Ltd
$1,845,233.22
Service Owner Management and Governance for DEFRA's Contact Centre as a Service (CCaaS) ContractIT & SoftwareMethods Business and Digital Technology Ltd.
$99,112
Contact Centre Transformation to Hosted CCaaS SolutionIT & SoftwarePricewaterhouseCoopers (LLP) PwC
$63,000
Replacement of Legacy Cabling Infrastructure at MCA Business Sites for Enterprise Telephony ProgrammeTelecommunicationsArqiva / Phoenix
$164,400
Extension of IT Infrastructure Managed Service for MCAIT & SoftwareTelent Technology Services
$2,329,022
Telephony Technology Project Management Service for Maritime & Coastguard AgencyIT & SoftwareConcept Resourcing
$85,824
Provision of Cloud Contact Centre as a Service (CCaaS) and Cloud Telephony Services to CafcassIT & SoftwareCIRRUS RESPONSE LIMITED
$36,540
Award of Contact Centre as a Service (CCaaS) Solution to Vodafone Ltd by Defra Network eTendering PortalTelecommunicationsVodafone Ltd
$2,656,744.17
GovMarket
We do the hard work.
You win the work.
We find the tenders, read the documents and track who wins, so your time goes on bids you can win.
–open IT and software tenders right now
–new in the last 7 days
–contracts awarded in the last 12 months
7 days free, then £36/GBP per month
Revenue from government work£312K won so far
