Provision of Contact Centre as a Service (CCaaS) Solution for HM Courts and Tribunals Service Centres
Ministry of Justice · Awarded contract
AwardedProvision of Contact Centre as a Service (CCaaS) Solution for HM Courts and Tribunals Service Centres
Awarded 31 Oct 2024
Awarded31 Oct 2024
Value£11,385,632.41
SupplierKerv Experience Limited
AgencyMinistry of Justice
RegionUnited Kingdom
CategoryIT & Software
Expires in 12mo2y 12mo term, 67% elapsed
Awarded 31 Oct 2024Expires 29 Oct 2027
About
The Ministry of Justice awarded a contract to Kerv Experience Limited for a Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
The contract value is AUD 11,385,632.41.
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Provision of Contact Centre as a Service (CCaaS) Solution for HM Courts and Tribunals Service Centres
Won by Kerv Experience Limited · Ministry of Justice
£11.4Mawarded
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Ministry of Justice – Court Appointed Intermediary Services Framework Re-opening (April 2026)Consultancy & Legal · Closes 12 Nov 2026
Court Appointed Intermediary Services Framework Re-opening – October 2025 (England, Wales, Scotland)Public Services & Welfare · Closes 12 Nov 2026
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Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
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Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
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