Provision of Contact Centre as a Service (CCaaS) for the Money and Pensions Service
Money and Pensions Service · Awarded contract
AwardedProvision of Contact Centre as a Service (CCaaS) for the Money and Pensions Service
Awarded 23 Oct 2025
Awarded23 Oct 2025
Value£9,187,844.00
SupplierKerv Digital Limited
RegionSouth East
CategoryIT & Software
Expires in 12mo1y 12mo term, 52% elapsed
Awarded 23 Oct 2025Expires 22 Oct 2027
About
Money and Pensions Service awarded a contract to Kerv Digital Limited for the continuation of Contact Centre as a Service (CCaaS) to support its strategic objectives, particularly customer engagement.
The contract enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually.
Core elements include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
The contract value is £9,187,844.
Similar open tenders12
TenderCloses
Open Banking Services for UK Central Government and Public Sector – Data, Digital Payments & Confirmation of PayeeFinance & Insurance
07 Jan 2032
Spark — The Technology Innovation MarketplaceIT & Software
16 Feb 2029
Integrated SaaS CRM and Management Information System for Employability & Skills – Edinburgh and South East ScotlandIT & Software
11 Jan 2027
Children's Direct Payment Support Service – Cumberland Council (from 1 April 2027)Public Services & Welfare
25 Nov 2026
Pan-Government Fund Administration and Disbursement Services DPS – Crown Commercial ServiceFinance & Insurance
27 Nov 2030
Artificial Intelligence Services Dynamic Purchasing System – Crown Commercial ServiceIT & Software
21 Feb 2029
Facilities Management and Workplace Services DPS for UK Public Sector (Crown Commercial Service)Infrastructure
23 Feb 2029
Extension of Artificial Intelligence Dynamic Purchasing System for Public Sector – Crown Commercial ServiceIT & Software
24 Feb 2029
Insurance Services 3 — 96-Month Dynamic Purchasing System (Crown Commercial Service)Finance & Insurance
07 Feb 2028
Crown Commercial Service Dynamic Purchasing System for Space-Enabled and Geospatial ServicesIT & Software
10 Feb 2029
Cyber Security Services 3 – Government and Public Sector Purchasing System Extended to 13/02/2029IT & Software
11 Feb 2029
Pan-Government Agreement for Income Generation from Estates, Assets and Intellectual PropertyMiscellaneous
14 Sep 2028
Other similar contracts12
Contract and supplierAwarded value
Provision of Contact Centre as a Service (CCaaS) Solution for HM Courts and Tribunals Service CentresIT & SoftwareKerv Experience Limited
$11,385,632.41
Award of Contact Centre as a Service (CCaaS) Managed Service to 8x8 UK Limited by The Guinness Partnership LtdIT & Software8x8 UK Limited
$2,373,431
Provision of Cloud Contact Centre as a Service (CCaaS) and Cloud Telephony Services to CafcassIT & SoftwareCIRRUS RESPONSE LIMITED
$36,540
Contact Centre Transformation to Hosted CCaaS SolutionIT & SoftwarePricewaterhouseCoopers (LLP) PwC
$63,000
Provision of Contact Centre as a Service (CCaaS) for HMCTS by 8x8 UK LimitedIT & Software8x8 UK Limited
$6,300,000
Award of Customer Contact Centre Cloud Platform (Genesys CX3) to Kerv Experience LimitedIT & SoftwareKerv Experience Limited
$1,074,542
Replacement of Legacy Contact Centre System with CCaaS Solution for MCAIT & SoftwareMAINTEL EUROPE LIMITED
$995,135
Service Owner Management and Governance for DEFRA's Contact Centre as a Service (CCaaS) ContractIT & SoftwareMethods Business and Digital Technology Ltd.
$99,112
Supply of Contact Centre as a Service (CCaaS) Solution for HMCTS Service Centre TechnologyIT & SoftwareNICE Systems UK Ltd
$1,845,233.22
Implementation of Cloud-Based Contact Centre Solution for Pension Protection FundIT & SoftwareDaisy Corporate Services Trading Limited
$924,000
Award of Contact Centre as a Service (CCaaS) Solution to Vodafone Ltd by Defra Network eTendering PortalTelecommunicationsVodafone Ltd
$2,656,744.17
Provision of Contact Centre as a Service (CCaaS) to Halton Borough CouncilIT & Software8x8 UK Limited
$326,939.8
Unlock the full platform.
7 days free, then £36/GBP per month. Cancel anytime.
What you get
Find
Find IT and software tenders in South East in one place.
We monitor central, devolved and local government portals in near real time and update the feed as tenders are published, so you check one place instead of many.
Search by keyword, or describe your workType a keyword, or switch to AI search and say what your business does.
Narrow it downFilter by category, region and area, or view open tenders on a map.
Provision of Contact Centre as a Service (CCaaS) for the Money and Pensions Service
Won by Kerv Digital Limited · Money and Pensions Service
£9.2Mawarded
Alerts
Open tenders like this contract, sent to you.
Tell us what you are looking for and we email you when a matching tender is published.
Set it up your wayUse keywords, a description of your work, a location or a distance from a postcode. Up to 10 alerts.
Instant or dailyGet an email when a match is published, or one summary a day.
GmailGovMarketto you
7:00 am2 new IT and software tenders
Open Banking Services for UK Central Government and Public Sector – Data, Digital Payments & Confirmation of PayeeFinance & Insurance · Closes 7 Jan 2032
Spark — The Technology Innovation MarketplaceIT & Software · Closes 16 Feb 2029
From your alert: IT & Software
Assess
Size up a tender in minutes.
Before you open a single document, get the requirements, a likely value and who you would be up against.
Requirements from the documentsWho can bid, mandatory criteria, how it is scored, insurance and key dates, each with its source.
Value and competitionAn estimated value from similar awarded contracts, and the suppliers most likely to bid.
Key requirementsFrom 12 documents
Who can bidRegistered commercial cleaners
Mandatory criteriaPolice checks for staff on site
How it is scoredPrice 40%, experience 35%, method 25%
Insurance£20M public liability
Key datesSite visit 14 Oct, closes 28 Oct
Est. value£1.2M – £1.8M
Most likely bidderFacilities firm
Market
Follow Kerv Digital Limited and get alerts when they win again.
Awarded contracts with the supplier and the value, so you can check prices, spot competitors and find work that is coming back to tender.
Supplier and buyer profilesWhat each one has won or awarded, who they work with, and how that is changing.
Contracts ending soonTerms that finish in the next 12 months, which often go back out to tender.
E
Top suppliersEastmere Health ServiceBuyer · 38 contracts
£30.5Mawarded, 12 months
Halvern Facilities8 contracts£12.4M
Orrin Clinical5 contracts£9.1M
Tessel Cleaning Co11 contracts£6.8M
Wexby Linen14 contracts£2.2M
Pipeline
Track your bids from interested to won.
Save a tender in one click and move it through each stage as you work on it.
Work as a teamInvite colleagues so you work from the same list.
Take it with youExport tenders and matches to CSV.
Interested2
Preparing1
Submitted1
Won1
Grounds maintenance panelSaved to your pipeline
InterestedGovBot
Ask a question in plain English.
Find tenders, look up a supplier, or check who won a contract. Just type what you need.
Who wins IT and software contracts in South East?
Top suppliers by awarded value
1
2
3
Ask about tenders, suppliers or public bodies
Get started
Get IT and software tenders in South East by email.
Find the tender, size it up and track the bid, in one place.
7 days free, then £36/GBP per month
