The Guinness Partnership Ltd · Awarded contract

Awarded

Award of Contact Centre as a Service (CCaaS) Managed Service to 8x8 UK Limited by The Guinness Partnership Ltd

Awarded 04 Dec 2022

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Awarded04 Dec 2022

Value£2,373,431.00

Supplier8x8 UK Limited

AgencyThe Guinness Partnership Ltd

RegionUnited Kingdom

CategoryIT & Software

Expires in 1y 2mo5y 1mo term, 77% elapsed

Awarded 4 Dec 2022Expires 4 Jan 2028

About

The Guinness Partnership Ltd awarded a contract to 8x8 UK Limited for the replacement of its Customer Contact Centre capabilities with a Managed Service.

The contract covers CCaaS services including omni-channel capabilities, multiple segmented contact centre capabilities, call and queue management, agent and customer journey and experience, call quality and monitoring tools, customer identification and verification features, call delivery, IVR, management, conferencing routing and recording, chatbots, AI, speech recognition, predictive dialler, webchat, gamification features, PCI process and compliance, MI reporting, digital signage wallboards, workforce management capabilities, integration with Microsoft Dynamics 365 CRM, MS Teams, Power BI, and cloud hosting with UK hosted cloud data centres preferred.

The contract value is £2,373,431.

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