West Northamptonshire Council · In-Tend

Open

Tender: Procurement of Unified Communications Telephony and Contact Centre System

Released about 2 hours ago

Closes30 Nov 2026

Likely valueEstimate£1.7M to £6.1MInflation adjusted

Current contractVodafone Limited£2.0M · ended Aug 2026

LocationUnited Kingdom

AgencyWest Northamptonshire Council

SourceIn-Tend

CategoryIT & Software

24 days leftCloses Mon, 30 Nov 2026

About

A supplier is sought for a unified communications telephony and contact centre system that enables users to make and receive calls and to manage voicemail, presence, messaging and collaboration services from a single unified solution. The platform must incorporate contact centre capabilities including call routing, IVR, queue management, reporting and analytics to support efficient customer interactions and service delivery, and may also include additional services such as CRM.

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Agency spend history

West Northamptonshire Council

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3 new IT and software tenders

Procurement of Unified Communications Telephony and Contact Centre SystemIT & Software · West Northamptonshire Council · Closes 30 Nov 2026

Replacement of Corporate Telephony and Contact Centre (CCaaS) – Link GroupIT & Software · Closes 23 Nov 2026

System Integrator for Billing and CRM Implementation – United UtilitiesIT & Software · Closes 18 Dec 2026

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