Supply of Unified Communications System with Telephony and Contact Centre Facility to Westward Housing Group
Westward Housing Group · Awarded contract
AwardedSupply of Unified Communications System with Telephony and Contact Centre Facility to Westward Housing Group
Awarded 31 May 2015
Awarded31 May 2015
Value£197,474.00
SupplierSouth West Communications Group
AgencyWestward Housing Group
RegionSouth West
CategoryTelecommunications
Ended 8y 5mo ago3y term
Awarded 31 May 2015Expired 30 May 2018
About
Westward Housing Group awarded a contract to South West Communications Group for the selection and implementation of a Unified Communications System, including telephony and contact centre facility, across all offices and project bases.
The project replaced the existing telephony system with a comprehensive contact centre service capable of providing 24/7 support.
The solution integrates with back office software, primarily Capita Open Housing and Microsoft Office products, and supports flexible staff working arrangements such as mobile working, multi-location, hot-desking, and home-working.
The system aims to minimise call fall-outs and improve customer experience.
The contract value was £197,474.
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Supply of Unified Communications System with Telephony and Contact Centre Facility to Westward Housing Group
Won by South West Communications Group · Westward Housing Group
£197Kawarded
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Maintenance of 14 Warden Call Systems and 517 Speech Modules in Sheltered and Homeless HousingPublic Safety & Security · Closes 6 Nov 2026
Unified Customer Contact and Force Control Room Solution – York & North Yorkshire Combined Authority and North Yorkshire PolicePublic Safety & Security · Closes 17 Nov 2026
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